Frequently Asked Questions
Everything you need to know about shopping with The Shop at Equinox.
What is your standard shipping policy?
We offer standard shipping on all domestic orders, typically arriving within 5-7 business days. Expedited shipping options are available at checkout for an additional fee.
How do I initiate a return or exchange?
We accept returns of unworn, unwashed items with original tags attached within 30 days of purchase. Please visit our online Returns Portal to generate a prepaid shipping label.
Are your activewear pieces true to size?
Most of our performance apparel is designed with a compression fit. We recommend consulting our detailed size guide on each product page to find your perfect fit.
Which payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital wallets like Apple Pay, Google Pay, and Shop Pay.
Do you offer international shipping?
Yes, we currently ship to over 50 countries worldwide. International shipping rates and duties are calculated at checkout based on your delivery address.
How should I care for my Equinox apparel?
To maintain the integrity of our high-performance fabrics, we recommend machine washing in cold water with similar colors and tumble drying on low or hanging to dry.